Exchange And Claim Form

All information related to order is mentioned on order confirmation email

All the products are non-refundable.
No exchange will be made for any products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product.
Items bought on sale cannot be exchanged.
Company's decision regarding exchange will be final.
Customer cannot demand online exclusive discount in retail shops.

EXCHANGE:

OPTION 1

Customer can exchange the product from nearest shoebox outlet.

The company's outlet will recover the difference in cash against sale if the value of  the replaced item exceeds the original value.

OPTION 2

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Shoebox ware house

26-km Multan Road Near Shamshad House PTCL Exchange, Lahore.

Contact Number: 03113991181

Contact our customer service if you wish to send the items through courier. Exchange of item will only be allowed if:

  1. The customer has submitted a request for exchange via phone call, Facebook messenger/ website  within 7 working days of receipt of the purchased item
  2. Upon acceptance of request for exchange, the customer will be notified by our customer representative. 
  3. Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.. 

Repacking Process is as follows:

  1. Put the product in its original box and wrap in a polythene bag, properly.
  2. Paste the address slip on the wrapped product and send it to:

Shoe Box Warehouse

26-km Multan Road Near Shamshad House PTCL Exchange, Lahore.

Contact Number: 03113991181

CLAIM:

  1. For claims call customer service on 03113991181 .
  2. Claims of defective articles will only be entertained within 30 days of purchase.
  3. Original cash receipt required.
  4. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address.
  5. Courier company will not accept the product from customer if it is not properly repacked or address is not properly mentioned.
  6. Company's decision regarding claims will be final.

Claim Criteria:

Used shoes Claims:

  1. Used shoes claim will be accepted within 30 days.
  2. Claim will be accepted on manufacturing and technical defect.
  3. Altered product is not claimable.
  4. Stones, beads, buckle is not claimable.
  5. Wet & burn shoes are not claimable.
  6. Sales and discounted items are not claimable.

Shoe Box Warehouse

26-km Multan Road Near Shamshad House PTCL Exchange, Lahore.

Contact Number:  03113991181